av66 Privacy Policy
This page fully explains how av66 collects, stores, uses, and protects your personal data.
About This Policy
The av66 platform ("av66", "we") takes players' personal information very seriously. This Privacy Policy ("Policy") explains, one by one, how personal data is handled between you and us when you use the av66.mom website and related services ("Services").
By reading this policy, you will clearly understand what information we collect, how we protect it, and what rights you have. Continuing to use av66 services will be taken as your acceptance of this policy.
Information We Collect
We collect the following categories of information in order to provide our services and improve your experience—
1.1 — Account Registration and Contact Information
- Name, date of birth (to verify that you are 21 or older)
- Email address, contact details
- Username and login credentials
1.2 — Financial Matters
- Deposit and withdrawal records (amount, date, method)
- Payment details for KBZPay, Wave Money, AYA Pay, CB Pay (card numbers are not stored)
- Financial transaction history
1.3 — Gaming Activity Data
- Game history, bonus claims, VIP level records
- Session duration and gameplay statistics
1.4 — Technical Data
- IP address, browser type, device type, and operating system
- Cookies and similar tracking technologies
- Website usage patterns (page views, clicks, scroll depth)
1.5 — Communication Data
- Messages sent via Live Chat
- Email communication records
How Your Data Is Used
The data we collect is used only for the following purposes—
- Account Management: To create, maintain, and verify access to your account.
- Financial Transactions: To process deposits, withdrawals, and bonus payments accurately.
- Legal Compliance: To prevent underage gambling and carry out responsible gambling measures.
- Fraud and Financial Alerts: To detect and prevent fraud, money laundering, and unauthorized activity.
- Service Improvement: To improve the website and address player requests.
- Customer Support: To resolve issues via 24/7 Live Chat and email.
- Promotional Communications: To send you promotional messages if you have agreed to receive them (you can opt out of this at any time).
We will never use your personal data for any purpose not stated in this policy.
Cookies and Tracking Technology
A cookie is a small data file stored in your browser that allows a website to remember information about you from one visit to the next. The types of cookies we use are—
Strictly Necessary Cookies
These cookies are essential for the website to function properly. They include maintaining your login session and remembering your bonus status. You can disable these cookies, but doing so may affect core website functions.
Analytics Cookies
These help us understand how the website is being used so we can improve it. The data collected is aggregated and cannot be used to identify any individual.
Managing Cookies
You can delete or restrict cookies through your browser settings. Please note that disabling strictly necessary cookies may cause some parts of the website to not work correctly.
Data Sharing with Third Parties
av66 will not sell or rent your personal data to third parties. However, data may be shared in the following circumstances—
- Service Providers: Payment processors such as KBZPay, Wave Money, AYA Pay, and CB Pay may receive the data necessary to handle financial transactions. They are also fully bound by their own privacy policies.
- Legal Requirements: We may be required to disclose data in accordance with the law in cases involving legal proceedings or regulatory requests.
- Fraud Prevention: Data may be shared with relevant agencies in connection with financial crime or anti-money laundering activities.
- Business Changes: If the av66 platform is merged, acquired, or sold, data may be transferred to the successor party and will remain protected under this policy.
Outside of these cases, we will not share your personal data with any third party.
Data Retention Period
We retain data only for as long as necessary to provide our services or to meet our legal obligations.
- Account data is retained for the entire period the service is active, and after the service is closed, until the legally required retention period expires.
- Financial transaction data is kept for the full period required to demonstrate compliance with financial laws and regulations.
- Analytics data is processed in aggregate for service improvement purposes and deleted after a standard period of 2 years.
You may request deletion of your data (where there are no legal restrictions). Please contact [email protected] regarding this matter.
Data Security Measures
av66 has put in place technical and organizational measures to protect your personal data—
- SSL Encryption: All data transfers between the website and server are protected using SSL (Secure Socket Layer) technology.
- Access Control: Our staff can only access data relevant to their own responsibilities — all other data is restricted.
- Background Checks: We carry out data security training and checks for our service providers and staff.
- Payment Protection: We do not store full card numbers or payment details on our servers — payments are handled by payment service providers who process them through their own secure systems.
While these technical measures are in place, no data protection can be guaranteed 100%. We will handle any potential data breaches as quickly as possible and notify you immediately.
Your Privacy Rights
You have the following rights regarding your personal data that we hold—
Right to Access
You can request to see what personal data we hold about you.
Right to Rectification
You can request to correct inaccurate data or have incomplete data filled in.
Right to Erasure
You can request that your data be deleted, where there are no legal restrictions preventing this.
Right to Restriction
You can request that data processing be restricted in certain circumstances.
Right to Data Portability
You can request that your data be provided in a readable format.
Right to Opt Out of Promotions
You can request to stop receiving marketing communications at any time.
To exercise these rights, write to us at [email protected]. We will respond to your request within 30 days.
Protection for Under 21
av66 services are available to persons aged 21 and above only. We will never attempt to collect personal data from anyone under the age of 21.
Players' age is verified through a date of birth check during the registration process. If we become aware that data has been collected from someone who is underage, we will delete that data immediately.
Policy Updates
av66 may update this policy from time to time in line with changes to our services or applicable laws. When updates are made, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes, we will notify players in advance by email or via a website announcement. Continued use of the website after a policy update will be considered acceptance of the revised policy.
Privacy Enquiries
For any questions about this policy or data-related requests, please contact our 24/7 support team.