FAQ
av66 FAQ
This page fully answers the questions players ask most often, covering KYC verification, deposits and withdrawals, and VIP benefits.
This FAQ page is prepared to help players better understand the av66 platform. It covers the most common situations players face, grouped by topic — including KYC (Know Your Customer) verification questions, withdrawal processing times, how VIP cashback is calculated, and deposit methods. Questions are organised into categories so you can find clear, straightforward answers quickly. If you can't find what you're looking for here, you can reach us directly via 24/7 Live Chat.
Account Verification (KYC)
Players will be asked to complete KYC when a withdrawal exceeds the set limit or when a security check is required. This is a standard procedure designed to protect players' funds and accounts from third parties. After KYC is completed, withdrawals will proceed smoothly.
Rejection is usually caused by document photos that are unclear, unreadable, or incomplete. Contact the support team via 24/7 Live Chat to ask for the exact reason your submission was rejected, then re-upload clear, good-quality photos of the required documents. The support team will guide you through each step.
Myanmar National Registration Card (NRC) or Passport are accepted. Take a clear photo of the original document and upload it in a readable format (JPEG or PNG). Blurry photos or images where any details are not fully visible may be rejected. Shoot the photo in good lighting and with a steady hand.
av66 uses SSL encryption technology to securely store players' personal information. No data is shared with third parties. You can read the full description of the privacy policy on the Privacy Policy page.
KYC is a standard procedure used by online platforms worldwide to prevent money laundering and fraud. av66 carries this out to protect players' accounts and funds, and to maintain fair play. Players who have completed KYC can enjoy smooth withdrawal services.
Withdrawal Questions
No. When withdrawing from av66, funds can only be transferred to the player's own registered KBZPay, Wave Money, AYA Pay or CB Pay wallet. Transfers to third-party accounts are not allowed, for the security of players. If the account name does not match, the withdrawal may be put on hold.
Yes, av66's withdrawal service operates 24 hours a day, 7 days a week. Whether it's late at night MMT or a holiday, you can request a withdrawal at any time and it will normally be processed within 5–30 minutes. Please note that the minimum withdrawal amount is 20,000 Ks.
The main reasons for a pending status are — bonus wagering requirements not yet met, KYC verification not yet complete, or incorrect wallet details submitted. Contact the support team via Live Chat and they will check the reason and help resolve it right away.
You will normally receive your funds in full within 5–30 minutes. av66 processes withdrawals quickly, but since it also depends on the banking operations of KBZPay, Wave Money, AYA Pay and CB Pay, please allow a minimum of 5 minutes and up to 30 minutes.
VIP Membership
There are 5 VIP levels: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), Diamond (up to 1.5%). The higher your level, the more cashback rewards you earn, and Diamond is the highest reward tier in the VIP program.
Based on the player's VIP level, cashback is awarded once a week from their wagering activity during that week. Players can receive between 0.3% and 1.5% from Bronze to Diamond level, and the cashback amount is added directly to the player's account. Since it is money returned from play, it can help offset losses.
In addition to weekly cashback rewards, VIP players can enjoy priority withdrawal service, dedicated Live Chat support, level-exclusive promotions, and special rewards not available to regular players. At Diamond level, you also get access to a Dedicated VIP Manager.
Just keep playing av66's games consistently and regularly. As your wagering volume grows, your VIP level will go up automatically. You can ask about your current VIP level or upgrade progress via Live Chat.
VIP cashback rewards are added directly to the player's account, so they can be used straight away for play. For full details on withdrawal conditions, contact the support team and check the Terms & Conditions page.
Deposit Questions
av66 charges no fees whatsoever on deposits. The full amount deposited will reach the player's account. However, if KBZPay, Wave Money, AYA Pay or CB Pay charge any fees on their end, that is their own policy and is not a restriction imposed by av66.
You can deposit using KBZPay, Wave Money, AYA Pay and CB Pay. The minimum deposit amount is 3,000 Ks. All mobile wallets popular among Myanmar players are supported, and transfers take only a few minutes.
Save the transfer receipt photo or Transaction ID, then contact the support team via 24/7 Live Chat and provide the details. The team will check and resolve it right away. Deposits normally clear within a few minutes — if it takes more than 30 minutes, please contact support.
Go to the deposit page through av66's login page and select KBZPay. Transfer the amount to the KBZPay number shown using the KBZPay app, then enter the Transaction ID in av66's deposit form. Your balance will be updated within a few minutes. The minimum deposit is 3,000 Ks.
The minimum deposit is 3,000 Ks. For the maximum limit, log in to av66 and check the deposit page for details. If you want to make a large deposit, you can contact the support team via Live Chat to ask for assistance.
Ask the support team directly
Have a question that's not covered in this FAQ? av66's support team is available 24/7 in Burmese and ready to help. Reach out via Live Chat or Email and get your questions answered directly.
24/7 Live Chat — instant replies in Burmese